If your email service provider is pushing Pionex emails into your spam folder, you can follow the below instructions to whitelist Pionex’s email addresses.
Gmail
1. Log in to your Gmail account and go to [Settings] – [See all settings].
2. Go to the [Filters and blocked addresses] tab. Click [Create a new filter].
3. Copy and paste the official Pionex email addresses to the [From] field and click [Create filter].
Addresses to whitelist:
4. Check the box next to [Never send it to Spam] and click [Create filter].
Outlook
1. Log in to your Outlook email and go to [Settings] – [View all Outlook settings].
2. Click [Email] – [Junk email]. You will see [Safe senders and domains].
3. Click [Add] to add the official Pionex email addresses to the list. This can ensure that Outlook doesn’t move Pionex emails to your Junk folder. Click [Save] to save your settings.
Addresses to whitelist:
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