Pionex.US support will never ask for your password or money. Always avoid clicking links or answering emails/messages from unknown senders.
You can reach our customer support agents 24/7 via live chat in the following ways:
Live Chat on the Mobile App
1. Log in and open the Pionex.US app.
2. In turn, Click the [Home] - [Support] button.
3. Click the [Contact online support] button to enter the live support window.
Live Chat on the Website
1. Open the Pionex.US website.
2. Click the [Support] button on the bottom right.
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3. You can view our FAQ to see if it applies to your issue. If you can't find your issue with our FAQ, please click on [Live Support].
4. Please enter your email to start the online chat.
5. Describe your issue, and you'll be connected to one of our customer service representative.
To file a support ticket via email, please send an email of your support request to service@pionex.us
Please provide as much information as possible when creating your request, as this will help us to help you. All communications on your ticket(s) will be handled through email.
To help expedite your request:
Use the email associated with your Pionex.US account when creating a ticket
Provide as many relevant details about your issue as possible
Keep an eye on your email inbox for our reply
Our support team is working around the clock to respond to all requests in the order received. To help us get you a timely response, multiple support inquiries about the same issue will be merged, and the new ticket will show as closed. This means we still have your original ticket, updated with your most recent submission.
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âTrading in the crypto market carries a substantial risk and the possibility of making both significant profits and losses. Please trade cautiously, Pionex.US could not assure any profit. Risk Disclaimer