How to solve the incorrect password issue

Confuse Pionex.US and Pionex

Pionex.US and Pionex are two independent sites, and their account systems are entirely different. If you find the password wrong when you log in to your account, please check whether you have logged in to the wrong site.

Incorrect password

Please check the caps of your password and whether you enter any extra spaces.
If you forget your password, please click “Forgot Password” and reset it.

The password is too long

Due to the system update, if your original password is longer than 16, please use “Forgot Password” to reset your password (8-16 digits).

I can’t log in on the APP

If your APP is not the latest version, it may display the account password error when logging in; please update your APP to the newest version.

Android download: https://play.google.com/store/apps/details?id=com.pionex.us.client

iOS download: https://apps.apple.com/us/app/pionex-us-buy-btc-and-eth/id1567213944

If the above methods still do not solve your problem, please enter the live chat or send an email to service@pionex.us and provide the account you can't log in to (email or mobile phone number when you registered), and we will help you solve the problem.

If you want to reset your password, please click here to read.

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