Wait steps create natural pauses between automated messages:
Action Name: Displayed in your workflow diagram for quick reference
Wait Duration: Set the specific amount of time for the pause
Description (Optional): Add notes for your team about why this wait is needed
Save Button: Confirms your wait step configuration
Time Unit: Choose between minutes, hours, or days
Wait steps create realistic conversation timing and allow response time. Key uses:
Adding a 1-2 minute pause between introductory messages
Setting longer waits (hours/days) for follow-up messages
Creating breathing room for users to engage with your content
š” Pro Tip: For most conversations, short 30-60 second waits between messages create a realistic typing experience without frustrating users.