All communication between editors and customers takes place within active projects on the Pixlmob platform, where you can message the editor directly from the "Messages" tab.
The messaging workflow within Pixlmob was intentionally designed this way to protect photographers from fraudulent activity, keep revisions and disputes simple to resolve, and give every photographer and editor a consistent experience on Pixlmob.
Messages to editors open up once a project is active, so the fastest path to communicate with an editor is to place a test order. If you'd like to test an editor's skills, we recommend placing a small order of 3-5 photos from the editor. This will also allow you to open a dialogue with the editor to further explore his capabilities.
As soon as the project is live, you'll be able to message the editor directly with any questions or specific parameters you may want to inquire about. Once your have received the information you need, you can place a separate order for the full project scope you need.
Another option instead of a test order is to go ahead and place an order for your full project scope and include very detailed instructions, references, and parameters in the order form so the editor knows exactly what you want before starting the work. Pixlmob's dispute processes provide a quick release valve if you find the editor is unable to accommodate your specific requests after the order is placed.
Additionally, when a user joins Pixlmob, he agrees to the Terms of Service in which customers and editors are strictly and explicitly prohibited from communicating with each other off of the platform or trying to solicit business away from Pixlmob. Any user who violates these Terms of Use may be banned from the platform.
Once a project is closed and the status is either Completed, Cancelled, Resolved, or Declined, messages are disabled and can no longer be exchanged between customers and editors.