All communication between editors and customers takes place within active projects on the Pixlmob platform. If you'd like to test an editor's skills, we recommend placing a small order of 3-5 photos from the editor. This will also allow you to open a dialogue with the editor to further explore his capabilities.
By keeping communication within the projects on Pixlmob, we can:
Eliminate spam messages from editors to customers.
Protect customers from abusive or excessive communication from editors.
Reduce scams by ensuring requests for additional payments or free work are monitored and handled appropriately.
Provide important context to resolve disputes.
Additionally, when a user joins Pixlmob, he agrees to the Terms of Use in which customers and editors are strictly and explicitly prohibited from communicating with each other off of the platform or trying to solicit business away from Pixlmob. Any user who violates these Terms of Use may be banned from the platform.
Once a project is closed and the status is either Completed, Cancelled, Resolved, or Declined, messages can no longer be exchanged between customers and editors within a project.