Customers may receive a refund (or partial refund where applicable) for orders that do not meet quality standards after revisions, if assets were delivered late, or the order was not completed. Once a customer accepts and approves an order, the option to dispute and request a refund is no longer available.
Disputes are reviewed within one business day. Refunds are returned to the customer's Pixlmob balance and are immediately available for use on future orders. Learn more about how disputes are handled here.
Balance reloads and subscriptions are non-refundable.
Important Notes:
If your AI HDR order fails and you paid in advance, the payment for that order is automatically and immediately refunded to your Pixlmob balance. If you selected a pay-at-download option, no payment is processed since no downloadable content was delivered.
If you choose to Pay Later for AI HDR orders, once you approve and purchase files within an order, refunds are no longer available for those files.
AI Clips purchased in a project cannot be refunded, so only purchase the number you intend to order. Retries are available at a discounted rate.
The "Total" displayed for a project reflects the full amount spent prior to any refunds. The total does not adjust after a refund is issued and is for record-keeping purposes only.
To view Pixlmob's Payment Terms, click here.