There could be many reasons why your Plaato Pro device does not come on.

Here are a few quick troubleshooting checks to help narrow down the probable cause.

Battery Check

  1. Unscrew the lid and take out the battery pack

  2. Check that both batteries are in contact with the poles like pictured above

  3. Check that the battery pack is connected to the wiring to the device

  4. Leave the battery pack out of the device

  5. Toggle the device "On" and tap on the "Reset" button

If your device still does not come on. Please write to Plaato Support using the messenger app at the bottom right of the screen or to support@plaato.io letting us know:

  • You have tried the battery check

  • Your device has still not turned on

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