How to Resolve and Prevent Delivery Issues with Planty
Receiving your Planty delivery on time and to the correct location is essential for a great experience. This guide addresses common delivery issues and provides tips to prevent problems like incorrect deliveries, missed parcels, or theft.
Preventing Delivery Issues
To ensure your Planty delivery arrives successfully:
Use Your Delivery Partner’s App: Apps such as DPD provide tools to upload photos of your front door or preferred safe place. These images are sent directly to the driver to improve delivery accuracy.
Provide Detailed Instructions: Add clear, concise delivery instructions that specify your location, particularly if you live in an estate or a building with multiple blocks. Using location services like what3words can help pinpoint your exact location effectively.
Update Your Address Promptly: Always double-check and, if necessary, update your address details in the delivery service or on your Planty account to prevent errors.
Steps to Take If Deliveries Go Wrong
Deliveries Sent to the Wrong Address
If your parcel is delivered to the wrong address:
Contact Planty Support: Reach out to Planty’s customer service team for assistance. They will investigate the matter with the delivery partner and check GPS data to confirm if the parcel was delivered incorrectly.
Arrange for a Replacement or Refund: If the issue is confirmed, Planty can send a replacement box or, if the new delivery date is unsuitable.
Ignored Delivery Instructions
When delivery drivers overlook your instructions:
Use the delivery app to add detailed instructions and upload photos of the safe place. As this information is sent directly to the driver’s device, it increases the likelihood of being followed the next time.
Report persistent issues to both Planty and the delivery provider for further investigation and resolution.
Missing or Stolen Deliveries
If your parcel is marked as delivered but you cannot find it:
Check With Neighbors: Sometimes packages are left with neighbors by mistake.
Contact Planty Support: Inform them about the issue. If the box does not turn up, Planty will resend the parcel on a date that suits your schedule or explore other resolution options.
Final Recommendations
For continued successful deliveries:
Consider using the delivery partner’s app (e.g., DPD) regularly for tracking and accurate delivery updates.
Keep a record of any recurring issues to share with Planty or the delivery provider for long-term fixes.
By following these preventive measures and knowing the steps to take when things go wrong, you can enjoy a smoother delivery experience with Planty.