Why am I not receiving reminder emails about my upcoming Planty orders?
Planty sends reminder emails to notify customers about upcoming orders. However, there are certain scenarios where these reminders may not reach you. Below, we explain the common reasons and steps to troubleshoot this issue.
How Subscriptions Impact Reminders
Planty’s reminder emails are sent through the same email list as marketing communications. This means:
If you have unsubscribed from Planty’s marketing emails, you will also stop receiving reminder emails about upcoming orders.
Currently, it is not possible to receive order reminders without also accepting marketing emails, as the two are linked. To continue receiving reminders, ensure you remain subscribed to Planty’s email list.
If you are not receiving reminders despite staying subscribed, other issues might be at play. See the troubleshooting steps below.
Troubleshooting Missed Emails
If you haven’t unsubscribed from Planty’s email list but still aren’t receiving reminder emails:
Check Your Junk or Spam Folder: Reminder emails may sometimes be incorrectly flagged as spam by your email provider. Ensure you check your spam or junk folder.
Whitelist Planty’s Email Address: Adding Planty’s email address to your email service’s whitelist or safe sender list can prevent reminders from being misclassified as spam.
Review Your Email Filters: Certain email settings or filters could block reminders. Adjust these settings to allow emails from Planty to appear in your inbox.
By following the steps above, you can resolve most issues related to not receiving reminder emails.
Related Topics
If you have additional questions or face persistent issues despite applying the above solutions, feel free to reach out to Planty’s customer support team for further assistance.