FAQ | Wallex Pay

Wallex Pay payment gateway is a service that allows online and offline merchants to receive payments in cryptocurrency. The crypto funds sent by users to pay for goods and services are credited to the merchant’s account with ease.

Our business crypto wallet is intuitively easy to use for receiving, storing, exchanging and sending payments in over 30 cryptocurrencies. It’s an ideal solution for affiliate programs, traffic exchanges, IT developers, marketing services, payment providers, real estate agencies, financial institutions and a lot more. For more information, feel free to visit our Experience Center.
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Wallex makes it easy to get started with a user-friendly registration process.

When you click on the [Sign Up] button, enter your personal details, and follow the on-screen instructions to set up your account.
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We will require users to provide valid government-issued proof of identity documents and will ask for proof of address documents issued in the last three months.
​Then, you should fill out our questionnaire related to the nature of your business activities.
​It is also essential to regularly review and update your profile, including any changes to your freelance status and any relevant details. This ensures that your account remains compliant with our platform's requirements and aligns with industry standards.
​Additionally, note that our Compliance team may also request documentation regarding your source of funds.
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Wallex Pay offers a wide range of the most popular cryptocurrencies in its portfolio, including BTC, ETH, SOL, XRP, EURST and many more.

Through the Wallex Pay payment gateway, you can easily receive payments in our supported coins, ensuring flexibility and convenience in managing your transactions. Keep in mind that we frequently add new tokens to our portfolio.

View all the currencies and cryptocurrencies here.
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Our Merchant Tools provide various functionalities to enhance your crypto payment processes. You can implement a range of payment buttons on your website simply by using the generated HTML code. Also, you can integrate payment or wallet APIs into your business for a custom crypto experience.

For invoicing, our Invoice Builder enables you to send personalized payment links, allowing customers to complete transactions with cryptocurrency. And more, our Point of Sale (PoS) Tools facilitate in-person crypto payments through an intuitive and user-friendly interface.

These tools are crafted to ensure smooth integration and simplify the process of accepting cryptocurrency payments for your eCommerce business. Learn more.

Litecoin Testnet LTCT is a test version of Litecoin's blockchain designed for developers to test new features and applications without using real Litecoin (LTC). It is important to understand that LTCT has no real value and should only be used for testing purposes.
​Once the testing process is complete and your integration is functioning as expected, you are ready to begin accepting cryptocurrency payments for your business. Learn more.

We like to keep things simple. Our pricing is straightforward: one low transaction fee for all incoming payments.

A 1% fee is applied to incoming token payments. Note that fee adjustments may apply to customers in high-risk industries.

Additionally, we do not charge any withdrawal fees for using the Wallex Pay wallet. However, to send cryptocurrency, you will need to pay a network fee to the crypto miners. Network fees vary depending on the cryptocurrency you are sending and the current network congestion. Learn more.
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We recommend enabling two-factor authentication (2FA), using a strong, unique password, and regularly monitoring your account for any suspicious activity.
​Additionally, we encourage you to read our comprehensive security guidelines to better understand the protection measures in place and the best practices for safeguarding your account. We prioritize cybersecurity to ensure your assets and personal information remain secure at all times.
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We adhere to international regulatory standards, including Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, to ensure a secure environment.
​Additionally, we have internal account rules, such as a strict policy against third-party deposits, to help protect our platform and users. For a full overview of our account rules and policies, please refer to our Legal & Regulatory page.

Two-factor authentication adds an extra layer of security to your account. To enable 2FA, go to your account settings, select "Security" section, and follow the instructions to set up 2FA using an authenticator app. If you need assistance, you can refer to our step-by-step guide in the Experience Center for detailed instructions.
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If you encounter a suspicious message or website claiming to be affiliated with us, do not engage. Report the incident to our support team immediately, providing as much detail as possible.
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To close your account, you can request profile deletion directly through your account settings. Alternatively, you can contact our Customer Experience team for assistance.
Please ensure that your balance is equal to zero before proceeding with the closure. Our team will guide you through the process and ensure all necessary steps are completed.
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You can reach our customer support team through live chat by clicking the chat icon (bubble) in the bottom right corner of our website or app. You can also contact us via email or through the Support page on our official website.