List of common questions and their corresponding answers.
81 articles
Getting StartedReady to dive in? invest just a few minutes, and open the gateway to the futuristic world of Wallex.
Account Verification
WX-CreditBorrow your crypto, access alternative liquidity.
Deposits & WithdrawalYour key to financial transactions.
Card
Account RulesStay updated on evolving account rules and implement best practices to navigate the complexities of financial management effectively.
Two-Factor Auth. (2FA)
Earn & SavingsThe path to financial independence.
Fees & Limits
Invite a Friend
Withdrawals
Deposits
Receiving a Fiat Transfer
Steps for Business Verification (KYB)
Steps for Individual Verification (KYC)
Buy & SellTrade smarter, not harder.
Holiday CalendarStay informed about our business hours and holiday calendar.
Business HoursStay informed about our business hours and holiday calendar.
Hacked AccountWhat to do if you suspect your account has been hacked.
List of Recommended Apps for Two-Factor Authentication (2FA)
How can I Disable my Two-Factor Authentication (2FA)?
What is Two-Factor Authentication (2FA)?The mechanics behind its operation.
How to Create a Strong Password?Best practices for preventing potential fraud.
Data ProtectionBest practices for preventing potential fraud.
Why my Account is Blocked/Suspended?Understanding common reasons.
How to Reset my Password?Your password is the key to online security.
Common Login IssuesDive into our guide to transform login challenges into opportunities.
Auto-Conversion ExplainedUnderstanding the mechanisms and perspectives.
How to Delete my Account?Profile deletion instructions.
Buy Crypto by CardTransform your financial accessibility.
How to Confirm my Email?Ensure the legitimacy of your account with our straightforward email confirmation process.
How to Change my Phone Number?Stay Current: Manage your profile information for optimal performance.
How to Change my Address?Stay Current: Manage your profile information for optimal performance.
How to Change my Email?Stay Current: Manage your profile information for optimal performance.
How to Change my Name?Stay Current: Manage your profile information for optimal performance.
Know Your Customer (KYC)
Know Your Business (KYB)
Common Rejection CausesGain insights into the regulatory and risk-related challenges.
Proof of Address (POA)Verifying your address is a crucial step. Let's see how it works.
Pending VerificationFactors contributing to verification delays.
What is Wallex Card?Swipe and spend your fiat and crypto at any point of sale or online.
Buy Crypto by CardTransform your financial accessibility.
Common Card IssuesThese are some of the common issues that cardholders may encounter.
Why Did my Card Deposit Fail?
What if I Forget my PIN?
How to Increase my Limits?
How do I get a Refund from a Merchant?
Why did my Transaction Fail?
What are the limits of my card?
Savings Program
Savings - Explained
List of Prohibited Countries
Anti-Money Laundering (AML)
Account Compliance Standards
AML FIAT
AML Crypto
AML Fiat and Crypto
Re-AssessmentIndividual/Company Re-Assessment Request: Reserving the Right for Additional Evaluation.
Security Tips
What is Phishing?
Password Guidelines
Terminology
Blockchain
Cryptocurrencies
Crypto Exchanges
Crypto Wallets
Fees Overview
Common Rejection CausesGain insights into the regulatory and risk-related challenges.
Proof of Address (POA)Verifying your address is a crucial step. Let's see how it works.
Pending VerificationFactors contributing to verification delays.
List of Prohibited CountriesThis article presents a straightforward list of prohibited countries.
Loan Health in WX-Credit
WX-Credit vs Traditional LoanDiscover the unique advantages of our WX-Credit over traditional loans.
What is Phishing?
Password Guidelines
Submitting a Report of a Fraudulent Website
Device VerificationReceiving an Unanticipated Device Verification Email from Wallex
Phone - Attack
Fraudulent SupportFraudulent Tech Support and Impersonation Schemes
Hacked AccountWhat to do if you suspect your account has been hacked.
Cards AvailabilityThe following list shows the countries where you can order a card.