Introduction
In this guide, you will gain a thorough understanding of the KYC (Know Your Customer) verification process. From its importance in financial transactions to its role in regulatory compliance.
Requirements
We take our anti-money laundering (AML) and know your customer (KYC) policies very seriously, and we monitor our platform for suspicious activity. You must comply with all requests to verify your identity, address, and source of funds.
We will require users to provide valid government-issued proof of identity documents and will ask for proof of address documents issued in the last three months.
You will be required to provide us with an up-to-date proof of address document issued in the last three months in order to maintain your account in good standing.
Where we cannot verify your identity or the validity of your documents, you will be rejected. Where you appear on any governmental or inter-governmental sanctions list, you will be rejected.
Acceptable Documents
Utility Bill:
Acceptable utility bills include electricity, water, or gas bills.
Must not be older than 3 months from the date of submission.
Accepted formats include official statements or invoices issued by utility providers.
Bank/Credit Card Statement:
Bank statements or credit card statements are accepted as proof of address.
Must not be older than 3 months from the date of submission.
Accepted formats include official statements issued by financial institutions.
Not Acceptable
The following documents are not accepted for verification:
Screenshots: Screenshots of bills or statements are not accepted as they can be easily altered and lack authenticity.
Mobile Phone Bills: Mobile phone bills are not accepted due to their frequent use as fraudulent documents and difficulty in verification.
Medical Bills: Medical bills are not accepted as proof of address due to privacy concerns and lack of relevance to residential address verification.
Receipts or Insurance Statements: Receipts or insurance statements are not accepted as they do not provide adequate proof of residence and are often temporary in nature.
Certificates of Residence: Certificates of residence are not accepted as they may not accurately reflect the current address or may be easily fabricated.
File Formats
*The recommended file formats are: JPEG, JPG, PDF.