To reset your Two-Factor Authentication, please reach out to our Customer Experience Team. Ensuring compliance with our KYC/AML regulations, our dedicated team may request additional details. You might be required to complete our Verification Typeform, providing the necessary information and documents. Our specialists will verify your request and disable your 2FA on your profile accordingly.
Why do I Need to Provide Additional Documents for Disable my 2FA?
The integrity of your account's security is our top priority. Given the sensitive nature of disabling Two-Factor Authentication (2FA), it's imperative that we implement stringent verification measures. By requesting additional documents, such as personal information and a selfie, we can ensure that only authorized individuals are able to make changes to your account settings. This proactive approach minimizes the risk of unauthorized access and enhances the overall protection of your account.