Receiving a Fiat Transfer
When you want to receive a Fiat transfer into your account, you can choose between two options:
Wire Transfer: Choose this method to initiate a wire transfer. Upon selection, a window will display details required for receiving funds into your account. This includes Beneficiary Name, Currency, Beneficiary IBAN (International Bank Account Number), and any other necessary particulars.
Top Up with Card: Choose this method to top up your account using a card. Upon selection, you'll be prompted to specify the desired amount you wish to add to your account. Afterward, you will be redirected to the top-up screen, where you can securely input your card details. Once the transaction is completed, the specified amount will appear in your account balance.
Steps
Navigate to your Fiat account.
Click on the [Receive] button.
You will see the two options: [Wire Transfer] and [Card Top-up].
Selecting [Wire Transfer] will show a window with your account details.
Selecting [Card Top-up] will direct you to the Card top-up screen.
Keep in mind that verifying your profile is essential for unlocking the full functionalities offered by our platform.
That's all. Time to enjoy!
What is the Expected Timeframe for the Funds to be Credited in my Account?
Wire transfers usually take 3 to 5 business days. In case it's been more than 5 business days and your incoming wire transfer hasn't been credited, please provide us with the official bank receipt of the transaction so we can start investigating the case.
What are the Recommended Steps if a Transfer does not Reach my Account as Expected?
Please contact the Sending Bank to know the status of the transaction. In case they confirm the execution of the operation, ask for the official bank receipt and contact our support channel with the document.
Common Rejection Causes
Some of the rejection causes are:
Wrong Beneficiary Name
Invalid Reference
Wrong Beneficiary Bank Details