Sending a Bank Transfer
Outgoing transfers are conducted the following way:
Select your FIAT account.
From the new window, choose the "Send " option.
Fill in the required information.
Click on "Next"
The minimum amount for an outgoing transfer is 15.00 EUR.
Timeframe
What is the Expected Timeframe for the Transfer to be Executed?
Depending on the receiving end, if "SEPA instant" is supported by the beneficiary's bank, the transfer will be executed within 30 minutes. On the other hand - "SEPA Credit" is the standard procedure which may take from 3 to 5 business days.
What are the recommended steps if a transfer does not reach as expected?
In case the transfer is not received within the aforementioned timeframes, please contact us via the dedicated support chat channels.
Transfers larger than 4,000.00 EUR are required additional documentation in relation to the transfer due to internal and external regulations.
Common Rejection Causes
In case the transfer was rejected, double check the provided data in the FIAT Send Screen.
Common rejection causes are - Wrong beneficiary name / Wrong reference / Wrong beneficiary bank details.
Sending a Crypto Transfer
Steps:
Select your Crypto account/wallet.
From the new window, choose the "Send " option.
Fill in the required information.
Limits:
The minimum amount for an outgoing crypto transfer must be equivalent to 15.00 EUR.
Timeframe
What is the Expected Timeframe for the Transfer to be Executed?
The transfer execution may vary depending on the Network, Volatility of the asset and the High Traffic.
What are the recommended steps if a transfer does not reach as expected?
Always Double-Check the asset's network.
Sending Crypto to the incorrect wallet or a different network will lead to permanently loosing the asset. Always double-check before executing the crypto operation.
Common Rejection Causes
Due to High Traffic or Asset Volatility, the operation may be rejected or failed. In such a case we advise you to try again later. If the issue persists for too long, contact our support team.
In case you have received any FIAT or Crypto payment into your account and you have exchanged and ordered an outgoing Crypto Transfer, due to AML regulations the transfer can be rejected for compliance reasons. For more information, turn to our Rules and Policies.