It is extremely important for you to keep your Wallex Profile secure at all times. You are responsible for all transactions initiated through your Wallex Profile. Unauthorized use of your Wallex Profile may have serious consequences for you, including financial consequences. Ultimately, it is your responsibility to keep your Wallex Profile secure by engaging in the following practices:

-Using a strong password for your Wallex Profile;

-Keeping your phone safe and ensuring it is password-protected at all times;

-Enabling 2-factor authentication to access your Wallex Profile;

-Keeping your Wallex Card pin and other unique numbers safe and secure;

-Closing the App when you are not using it;

-Logging out of the Wallex website when you are not using it;

-Changing your mobile, card pin and Wallex Account passwords regularly and not sharing these with anyone;

-Keeping your email account secure at all time.

If you believe your mobile, Wallex Card, or the login details for your Wallex Profile have been lost, stolen, or accessed without authorization, you must contact us immediately via the Chat on the platform. We will not be responsible for losses incurred due to unauthorized access of your email.

You must keep your Card and security credentials safe and not let anyone else know or use them. You must keep your security information secret at all times; never disclose your PIN or security information to anyone and do not store details of your PIN with your Card. Security information includes your login and password details used to access your account or any other website where your Card or account details are stored. We also recommend that you check the balance on your Card regularly on your Profile.

If we are concerned about the security of your Card or account or we suspect your Card or account is being used in an unauthorized or fraudulent manner, we may block your transactions.

If you lose your Card or it is stolen, or you suspect that someone else has found out your PIN or security information or accessed your account without your permission, you must tell us immediately by contacting customer support and block the card immediately via your profile. Your Card will be cancelled immediately, and your account may be blocked. If, after reporting a lost Card, you subsequently find the Card you should contact our support team to request reactivation.

We may need to contact you urgently if we suspect or find fraudulent activity has occurred on your account (provided we are not prohibited from doing so by law) or if we suffer a security threat. To do so, we may (for example) send you a text message instead of calling or emailing you, if we think this is the quickest way to contact you. When we contact you, we will also give you information on how you can minimise any risk to your payment instrument depending on the nature of the security threat.

We will use the same contact details which you have already provided us with when contacting you. You must inform us immediately if your personal details or contact information change.