Guidelines for Password Creation and Resolving Password Problems

Maintaining a robust and secure password is essential for safeguarding your Wallex account and finances. Wallex has established specific password criteria to enhance your account's security. This article outlines these requirements and provides advice for resolving any password issues you might encounter.

For optimal security of your Wallex account, adhere to these password guidelines: Your password should be a minimum of 8 characters, incorporating both numbers and special characters.

We advise using a password management tool like 1Password for creating a strong password. Such software can generate distinct, random passwords for each site you visit, helping safeguard you from phishing attempts.

If opting out of a password manager, choose a lengthy, random password exclusive to your Wallex account. Avoid recycling passwords from other sites, particularly your email. While using a passphrase is an option, steer clear of common book or movie phrases, as hackers often use extensive quote databases.

To modify your password while logged in to Wallex, click the profile icon in the top left corner of the Wallex , select “Security,” then “Change password.” Input your current and new passwords, followed by a 2-step verification code, and confirm.

Troubleshooting Tips:

If experiencing password issues, consider these solutions:

Verify your email address: Ensure you're using the correct email linked to your Wallex account. If uncertain, attempt logging in with all commonly used email addresses.

Check caps lock: Remember, passwords are case-sensitive; thus, be mindful of your caps lock status.

Utilize the "Forgot Password" option: If your password slips your mind, select "Forgot Password" on the login page for reset instructions.

Regularly update your password: Regular password changes, every few months, can significantly boost your account's security.

Consider a password manager: Tools like LastPass or Dashlane can be invaluable for managing and remembering complex, unique passwords across different accounts.

To reset a forgotten password, click “Forgot password” on the login screen, enter your email, and choose “Reset password.”

By adhering to these password guidelines and troubleshooting methods, you can enhance the security of your Wallex account and protect your assets. For ongoing issues, Wallex Customer Support is available for assistance.