Wallex, along with numerous other businesses, has become a prime target for scam artists who establish fraudulent customer service lines. These con artists, adept in social engineering, often impersonate staff from a range of sectors including finance, technology, retail, telecommunications, and various service industries, as well as regulatory authorities. They employ these fake numbers, easily found online or used to make outgoing calls, to deceive people into divulging sensitive information for illicit activities.

To avoid falling prey to such scams, it’s essential to adhere to these safety measures:

Refrain from granting remote access to your computer to anyone claiming to be support staff, as this could lead to unauthorized access to your personal, financial, and digital information.

Never reveal your two-factor authentication (2FA) codes or passwords. Genuine Wallex personnel will never ask for these confidential authentication details.

Be wary of unsolicited phone calls asking for your private data. Scammers can mimic legitimate numbers, making it challenging to verify the authenticity of the call.

Always use the official Wallex email provided on their 'Contact Us' page for any communication.

Avoid transferring cryptocurrency to external addresses if requested by someone claiming to be a support agent. Wallex’s legitimate staff will not ask you to send cryptocurrency to any external addresses.

By following these precautions, you can safeguard your personal and financial information from these fraudsters. Remain alert and cautious when handling requests for personal or financial details. In case you suspect a scam attempt, promptly reach out to Wallex through their official channels on the website or app.