Overview
Platter allows restaurants to accept secure card payments through three supported payment gateways: Moneris, Stripe Connect, and Stripe Own Account. Configuring your payment gateway ensures seamless processing of debit, credit, tap, and online payments across your POS system.
This guide explains how to set up payment processing in Platter, how each gateway works, and what information is required to activate your payment methods.
Prerequisites
Before setting up payment, ensure:
Account Requirements
You have Admin-level access to Platter Back Office.
You are logged in at: https://admin.plattermanagement.com/
Your correct business location is selected (if you operate multiple stores).
Gateway Requirements
For Moneris:
Moneris merchant account
Moneris terminal ID
Pairing information for integrated terminals
For Stripe Connect:
A valid Stripe Connect merchant account
Your Connect Account ID
For Stripe Own Account:
Publishable Key
Secret Key
Steps
1. Access Payment Settings
Log in to Platter Back Office.
From the left-side navigation, go to:
Settings > % Restaurant Settings > Payment Gateway ConfigurationChoose which gateway you want to activate.
2. Setting Up Moneris
Moneris is commonly used for in-store card-present transactions.
How to Configure Moneris:
Select Moneris from the payment gateway options.
Enter the required credentials:
Store ID
API Token
Terminal details (if required)
Save the configuration.
Pair your payment terminal:
Ensure the terminal is on the same Wi-Fi network as your POS.
Follow the on-screen pairing prompts.
Restart the POS device to apply the configuration.
3. Setting Up Stripe Connect
Stripe Connect allows Platter to manage payouts, settlements, and processing directly through your connected Stripe account.
How to Configure Stripe Connect:
Select Stripe Connect.
Enter your Stripe Connect Account ID.
Click Connect Account if prompted.
Once connected, Platter automatically activates card processing.
Restart your POS app.
4. Setting Up Stripe's Own Account
Use this option if you prefer to manage your own Stripe API keys and settlements.
How to Configure Stripe Own Account:
Select Stripe Own Account.
Enter the required Stripe API keys:
Publishable Key
Secret Key
Save the configuration.
Restart the POS device to finalise activation.
5. Testing Your Payment Setup
After completing setup:
Open your POS.
Create a test order.
Attempt a test card payment:
Tap, swipe, or online payment, depending on your terminal.
Confirm the transaction appears in:
Reports > Customer Report
Troubleshooting
Payment Terminal Not Connecting
Ensure the terminal is connected to the same Wi-Fi as the POS.
Restart both the POS and the terminal.
Re-enter Moneris or Stripe credentials.
Check if the terminal has an IP conflict
Stripe Connect is not activating
Confirm the Connect Account ID is correct.
Ensure your Stripe account is fully verified.
Log in to Stripe and check for pending onboarding steps.
Stripe Own Account keys not working
Ensure there are no extra spaces when pasting keys.
Use Live Keys, not test keys.
Check API key permissions in your Stripe dashboard.
Transactions not appearing in reports
Refresh the POS device.
Ensure the payment gateway is active in the correct location.
Check your internet connection.