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A student's account is blocked, what do I do?
A student's account is blocked, what do I do?

My account is blocked, what do I do?

Nuria avatar
Written by Nuria
Updated over a week ago

When someone tries to login a student account and enters the wrong password too many times, ubbu temporarily locks that account for security reasons.

To unlock it, the user can follow these steps:

  • Through a teacher account, reset the student's password. To find out how to do this, please see here;

  • Or contact ubbu at hello@ubbu.io. Someone from our team will unlock the account as soon as possible.

In case you don´t follow these steps, the account will unlock after 6 hours.

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