Step by step:
1: Log in
Sign in to your account.
2: Open the Withdrawal section
Click on the blue "wallet icon" which is located next to your balance, then click on "withdrawal" on the right panel that will appear on the screen.
3: Choose your withdrawal currency
Select the cryptocurrency or currency you want to withdraw.
4: Enter the withdrawal amount
Choose the correct network and type the amount you want to withdraw.
Please note:
the minimum withdrawal amount is USD 20 or the equivalent in another currency
the maximum withdrawal limit is USD 250,000 per month or the equivalent in another currency
5: Add and check your withdrawal details
Enter your wallet or withdrawal details carefully and double-check everything before submitting.
6: Submit your withdrawal request
Once everything looks correct, submit the request through your account.
7: Wait for review and processing
Once your request is submitted, the withdrawal will go through review and processing.
9: Receive your funds
After approval, the funds will be sent out to your withdrawal method.
Having issues?
Check the blockchain or no worries - our support team is here to help get your crypto on the move!
If your withdrawal isn’t processing or the funds haven’t arrived, start by checking the transaction status using the blockchain explorer link available in your transaction list. Make sure the network conditions are stable for smooth processing.
If the transaction is confirmed and the network is stable, but you still haven't received the funds, contact our customer support with your withdrawal details. We’ll help you track and resolve the issue promptly.