How long do withdrawals take?
Usually they funds arrive in the next few seconds or minutes. However, withdrawal times can vary depending on the review process and any checks needed before the withdrawal is approved.

Do you give exact withdrawal ETAs?
Not exactly. Withdrawal times are not guaranteed and may vary depending on account reviews, verification, and other security checks.

Why is my withdrawal delayed?
The most common reasons are:

Why was my withdrawal not processed?
A withdrawal may not be processed if more checks are needed, if the account has restrictions, or if the request does not meet the withdrawal conditions.

Can withdrawals be sent to a different method?
Normally, withdrawals should follow the payment method linked to your account activity. In some cases, a different method may be allowed, but it can require extra security checks.

What if I can’t access my account but still want to withdraw?
If your account is locked, dormant, closed, or inaccessible, please contact support for help with your withdrawal options.

Funds stuck?

Check the blockchain or no worries - our support team is here to help get your crypto on the move!

If your withdrawal isn’t processing or the funds haven’t arrived, start by checking the transaction status using the blockchain explorer link available in your transaction list. Make sure the network conditions are stable for smooth processing.

If the transaction is confirmed and the network is stable, but you still haven't received the funds, contact our customer support with your withdrawal details. We’ll help you track and resolve the issue promptly.