If you have an active subscription (especially if you've recently renewed or subscribed), you may need to logout and then clear your cache and/or cookies. When you login a cookie is created to keep you logged in for a certain amount of time - if you don't have an active subscription and login, then purchase a subscription and go back to the trainer, sometimes the cookie isn't reset so it has the previous record stored before the subscription was active.
If this still does not work and additional assistance is required, please contact us on Discord or support@plomastermind.com.