If you have problems with your charge card when using a public charging point, follow these steps:
Self-verification via the app:
Check yourself whether the charging point is available by using the app . This can help you determine whether the problem lies with the charge card or the charging station.Report the problem to Pluginvest:
Contact Pluginvest by email (info@pluginvest.eu) or by telephone (+32 3 376 85 80). Make sure you have the following information:ID of your charge card
Time of the loading transaction
Serial number of the charging station
Location of the charging station
Service provider of the charging station