If your EV isn't charging as expected, the issue could be something simple, like a loose plug, or more complex, such as a scheduling setting or hardware fault. Before assuming your charger is broken, it’s worth checking a few common issues that can prevent charging. This guide walks you through key areas to inspect, from physical connections and charging limits to scheduling delays and circuit issues.
Common Issues
Loose plug connection (charger side): Make sure the plug of your charger is firmly plugged into the outlet. In some cases, the weight of the charger can cause the plug to become slightly loose.
Loose plug connection (vehicle side): The connector might not be fully inserted into the charging port. Moreover, dirt, debris, or corrosion in the plug or port can prevent proper contact.
Charging limit: EVs often have configurable charging limits (max charge level, such as 80%), which help manage battery health or power usage, and these limits can usually be disabled via the car, charger, or associated apps.
Charging delay (scheduled charging): After activating the device through the Plugzio app, keep the charger connected to your car for at least 20 minutes before removing it or ending the session in the app. Some vehicles use smart charging scheduling that delays the start of charging. Additionally, your car might have scheduled charging enabled — you may want to check your vehicle's settings and disable any charging schedules. Here is an example YouTube video from Honda that explains how the charging schedule feature works, and an article from Tesla explaining the feature.
Damaged cable or plug: Look for fraying, bends, or cracks in the cable, especially near the ends.
Faulty or Dirty Pins: Bent, broken, or dirty pins in the connector can prevent a proper handshake between the car and charger.
Vehicle Not in "Park": Some EVs won’t allow charging unless the gear is in "Park."
Tripped Circuit Breaker or GFCI: Check the breaker panel. EVSE units can trip breakers if there's a fault or surge.
Quick Troubleshooting Tips
Unplug and replug the charger securely.
Try another charger to rule out the EV as the problem.
Reboot the charger (if it has a reset option or power cycle it).
Inspect for visible damage.
Check status lights or app diagnostics for error codes.
Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.