Real case scenario
A modem is installed, the SIM card is activated, but the modem does not come online.
Troubleshooting steps
Check and make sure the modes are powered on.
Restart the modem (e.g., breaker reset)
Usually, the modem comes online after a few minutes of activating the SIM card, after a power cycle.
To activate a SIM card, please ask Plugzio Support Team.
Check to make sure the SIM card is inserted in slot 1.
The SIM card should be faced down with the slit on the right side.
1- The SIM card is inserted in the first SIM SLOT (SIM1)
Check that the 4G antenna is facing up and the 2.4G antenna is facing down (cable side)
This is importantābased on a real case, correcting this fixed the issue and restored functionality.
Connect the laptop to the modem (Connect to LAN Port on power brick)
Accessing the modem via a web browser (open this address 192.168.30.1)
Logging into the modem. ( Ask for the credentials from Plugzio Support Team)
Viewing/checking APN and model config
1-Go to NETWORK --> Interfaces
2 - Click on Edit button for 4g-MOBILE option
3- Click on Primary SIM 1 --> Check the APN
Omni SIM: data.apn.name
AT&T: atts1.apn.name
View/checking WiFi SSID/Password
1- Go to NETWORK --> Wireless
2- Click on "Edit" for SSID:Plugzio-***** network
3- Scroll down to see the SSID. Click on Wireless Security to see the password.
4- Click on the * to see the password. You should be able to edit the password (Not Recommended)
You can also edit the SSID (Not recommended).
Feel free to ask Plugzio Support Team for the Plugzio-*****'s password.
Make sure the cloud service is enabled for remote login and the cloud URL:
It is usually checked by default.
