Getting your electric vehicle charged and ready to go is simple. Just follow the visual prompts on the charger’s screen.
Step 1: The Welcome Screen
When you approach an available charger, you’ll see the Welcome screen.
[Visual: Dark screen with a white graphic showing a plug connecting to a car]
Action: Simply plug the connector into your vehicle’s charging port.
Step 2: Scan and Start
Once the charger detects your vehicle, the screen will update to show a QR Code.
[Visual: A large QR code in the center of the screen]
Action: Use your smartphone’s camera or the mobile app to scan the code.
This allows you to view the current pricing and officially start the charging session from your phone.
Step 3: Monitoring Your Charge
While your car is charging, the display provides real-time feedback.
[Visual: A car silhouette with a green progress bar and the current 'kWh' total]
You can see exactly how much energy (kWh) has been delivered so far.
For more detailed info or to stop the session early, you can check your mobile app at any time.
Step 4: Wrapping Up
When the session is complete, the screen will display "Charging Done".
[Visual: A car icon with a green checkmark]
Action: Unplug the cable and return the connector safely to its holder.
The final session cost will be available in your app.
Troubleshooting
If things don’t go as planned, the charger will let you know what’s happening:
Screen Message | What it Means | What to Do |
Unavailable | The device is currently offline. | Try another nearby charger. |
System Error | A software glitch has occurred. | Note the Error Code and try rebooting the device. |
Charging Failed | The session stopped unexpectedly. | Unplug, return the connector, and try starting again. |
Pro Tip: If there is a physical issue with the charger (like a broken cable or damaged screen), please contact your Property Manager directly so they can arrange for a repair.