What is "Single User Auto-start"?

The use case for this feature is when the Plugzio device is installed at an assigned parking spot where no one except the assigned person has access to that spot. By activating this feature on your device, the assigned user will not need to activate the device by scanning the QR code or entering the device ID every time they want to charge their vehicle with your Plugzio device. This means that they can start charging only by plugging in and all the usage data on your management dashboard will be saved under their name.

Important Note: Since the activation steps are removed when this feature is active, you need to make sure that no one else has access to the Plugzio device to prevent unwanted people from using the device.

Initial Requirements

This article assumes that you have a Plugzio Management account with a Plugzio device registered. If you have not created a management account, please follow the Manager - Registration & Get Started guide.
This article assumes that the Plugzio device that you want to configure is powered on, connected to the internet, and has an active cloud subscription.
- If you have issues with your device, please contact customer support at customercare@parkizio.com.

Steps

There are a few requirements to allow Single User Auto-Start to on your Plugzio device:
- Payment plan assigned to the user has the "Auto-Start Sessions For Single User" enabled.
- Plugzio device is configured to Smart mode with private access settings.
- Plugzio device has no more than a single user added to the access list.

Step 1 - Enabling single user auto-start on the payment plan

Navigate to the "Payment Plan" page
Select and edit the payment plan that you would like the to be on user
Make sure that the "Single User Auto Start" option is enabled

Step 2 - Setting the device to Smart mode with private access

Navigate to the "Device Management" page
Find the Plugzio device you would like to configure
Click on the "Power Setting" button on the tile and set the device to "SMART" mode.
- If the device is in always off mode the button will say "ALWAYS OFF"
- If the device is in always on mode the button will say "ALWAYS ON"
- If the device is in smart mode the button will say "SMART"

Once the device is in smart mode, click the access setting button next to the "Power Setting" button and change the access setting to "PRIVATE".

Step 3 - Add a single user to the access list

Once it is in smart mode with private access, click the tile to expand the user list and make sure that there is only 1 user added to this list.
- Users can be added to the list using the "ADD USER" button
- Users can be removed from the list using the "X" button next to the user
When adding a user, select the payment plan you edited in step 1
Once the user is added verify that a "on/off" icon is present next to the payment plan.

This icon indicates that the single user auto-start feature is available to the user. If this icon is not present, please make sure all the above steps are done correctly.

Need help with anything else? Contact the Plugzio customer care team to have a chat with one of the specialists and discuss your concerns.