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Understanding Polar Conversion API Enhancer
Understanding Polar Conversion API Enhancer

With the Polar Pixel, we are now able to send its data back to your ads platform to improve algorithm training and boost efficiency.

Louise avatar
Written by Louise
Updated over 10 months ago

1. What is the Conversion API (CAPI) Enhancer from Polar Pixel?

The Conversion API (CAPI) Enhancer from Polar Pixel is a server-side tracking feature that allows advertisers to capture more detailed information from their ads. This feature helps improve ad data capture, which can lead to significant improvements in ad performance metrics (such as a decrease in Cost Per Purchase, increase in Return On Ad Spend, decrease in Cost Per Thousand (CPM), and a decrease in Cost Per Click (CPC).

To summarize, the CAPI Enhancer enables us to send the Polar Pixel data back to your ad platforms to train their algorithms so they can better target your audience and more efficiently serve ads. With this feature, you'll be equipped to spend less on ads and optimize your conversions without lifting a finger.

Here are 3 case studies from The Frankie Shop, Sage + Page and Yellow Pop and the results they had with using CAPI for less than 2 weeks!

2. How does the Conversion API Enhancer improve ad performance metrics?

By implementing server-side tracking with the Polar Pixel, more ad activity can be recorded. This leads to improved Match Quality Scores, leading to increased advertising efficiency and cost-effectiveness.

Our CAPI is better than the Shopify Conversions API as Facebook develops and maintains the Shopify Conversions API: the data sent is subject to the same controls as Facebook pixel tracking (missing click_ids, missing conversions). Also, Shopify sends Conversions API data in batches every few hours while Polar sends the data back in real-time. So no more lost conversions!


You can read these case studies showcasing the results of the Polar CAPI on The Frankie Shop, Sage + Page and Yellow Pop

3. Are there any risks in implementing the Conversion API Enhancer?

The implementation of the Conversion API Enhancer cannot deteriorate the performance. Rather, it only allows you to send more events than what the ads platforms are already seeing, hence, there is no risk of deterioration. The outcome will only lead to improvements in your ad platforms' algorithms.

4. Are there any conditions for me to use this feature?

This feature is available for all Shopify plans. To qualify for this add-on feature, there are a few additional conditions:

  • To see good results from the Conversion API Enhancer, it's recommended you have at least $20k of Meta ad spend, and 20k of ad spend for TikTok CAPI as well (currently in beta)

  • You'll need to have the Polar Pixel installed.

  • You'll need to ensure it's included in your current Polar plan with your Customer Success Manager (paid add-on feature)

  • If you have installed the Meta Pixel using the Facebook & Instagram sales channel app on Shopify (see screenshots below), you're good to go! Otherwise, you will need to provide the event_id parameter that is being used to track Purchase events in your meta pixel (fbq track call).

You should see this on Meta:

5. How can I get in touch for more information on the pricing (paid add-on feature) or assistance?

Feel free to schedule a demo with your Customer Success Manager or get in touch with us directly on the in-app chat. We’re happy to help you understand how the Polar Pixel and its Conversion API Enhancer can help grow your business

6. Do I need any special technical skills to set up the Conversion API Enhancer?

While you will need to install the Polar Pixel, our team will guide you through the process during an implementation call. After that, our team will handle the manual creation of the sync and closely monitor the results, providing you with weekly updates.

7. How can I set up the Conversion API Enhancer?

The setup process involves a few steps:

- First, you will need to install the Polar Pixel. For instructions on this, you can refer to our guide: “How-To: Polar Pixel Installation & Tracking Parameter Setup Guide”.

- After installing the Polar Pixel, schedule an implementation call to review the health of the Pixel, or get in touch with your CSM.

If you match all the conditions here,

For Facebook

- We'll request access to your Facebook accounts, so you only have to approve it

- You'll need to send us an Access Token (instructions below)

- The Polar team will manually create the sync that will refresh every 15 minutes and push the data back to Facebook. For the 2 first weeks, you need to keep the spend about the same as it was in the previous weeks. This will allow us to have a good before/after analysis

- We will closely monitor it and provide weekly updates on the results.

How to create an access token on Meta

  1. Head to Ads Manager

  2. Navigate to Events Manager

  3. Choose the pixel you want to implement (Purchase or Page View for example)

  4. Head to the 'Settings' tab

  5. Find Conversions API and click 'Generate access token'

  6. Copy and paste the generated access token and send it to us

For TikTok (beta)

  1. Add hey@polaranalytics.co as a member of your TikTok business center here with standard access

  2. Then please add hey@polaranalytics.co to your TikTok ad account here with operator access.

  3. Lastly please add hey@polaranalytics.co to your Tiktok pixel here with edit pixel access

After finishing the steps above, contact your CSM so they can accept the TikTok invitation and initiate your Conversion API setup

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