In this guide, we’ll walk you through the steps to easily change or update your current plan or add a top-up plan when you run out of data.
Changing/Updating Your Plan:
you'll need to purchase a new line or create a new account, since changing plans isn't possible yet with Polar Mobile due to the plan being tied to the Credit Builder feature.
Start by going to Polar's portal then click on new to Polar Mobile.
3. Followed by selecting your plan and creating your account.
4. Complete the next steps
Fill in the necessary details as prompted.
Follow the on-screen instructions, just like when you first set up your existing line.
note: you will have to use a new email address to create a new account.
Purchase a Top-up Data:
On your landing page, click on "Top up data" and select the additional data you need. The payment will be processed using your saved payment method.
If you wish to disconnect your phone line.
If you need to disconnect a phone line from your account, there are two primary methods. Canceling a line or porting out your number. It is important to understand the difference, as the choice depends on whether you wish to keep your existing phone line.
Cancel a line: Use this option if you are permanently discontinuing service and do not intend to keep your phone number.
Port out: Use this option if you are switching to a new service provider and want to take your current phone number with you.
How to Cancel your line:
To cancel your account, you'll need to reach out to our Support Team.
While logged into your account, you can open a chat using the chat icon in the lower right of the screen, or call 1-888-495-1317.
Support Hours:
• Weekdays: 8 AM–8 PM CST
• Weekends: 9 AM–6 PM CSTHow to Port out your number:
Here’s how you can find your account number and port-out PIN to transfer your number:
Log in to your portal.
Click “View Details” > “Manage.”
Under “Your Number,” select “Transfer your number out.”