In this guide, we’ll walk you through the steps to easily change or update your current plan or add a top-up plan when you run out of data.
Changing/Updating Your Plan:
you'll need to purchase a new line or create a new account, since changing plans isn't possible yet with Polar Mobile due to the plan being tied to the Credit Builder feature.
Start by going to Polar's portal then click on new to Polar Mobile.
3. Followed by selecting your plan and creating your account.
4. Complete the next steps
Fill in the necessary details as prompted.
Follow the on-screen instructions, just like when you first set up your existing line.
note: you will have to use a new email address to create a new account.
Purchase a Top-up Data:
On your landing page, click on "Top up data" and select the additional data you need. The payment will be processed using your saved payment method.
Cancelling a Line / Subscription:
If you need to disconnect a phone line from your account, there are two primary methods. Canceling a line or porting out your number. It is important to understand the difference, as the choice depends on whether you wish to keep your existing phone line.
Cancel a line: Use this option if you are permanently discontinuing service and do not intend to keep your phone number.
Port out: Use this option if you are switching to a new service provider and want to take your current phone number with you.
How to Cancel your line
How to Cancel your line
Log in to your portal.
Click the profile icon in the top-right corner.
Under Billing, click 'Go to Billing portal'.
Locate the line or subscription you want to cancel and click 'Cancel subscription'.
Note: Cancelling your line or subscription is not immediate. You can continue using it until the end of your billing cycle, and it will not renew, maximizing the value of your payment.
You’ll be asked to provide a reason for cancellation. After entering your reason, click Submit.
How to Undo Cancellation
How to Undo Cancellation
Log in to your portal.
Click the profile icon in the top-right corner.
Under Billing, click 'Go to Billing portal'.
Locate the line or subscription you want to undo cancellation and click 'Don’t cancel subscription'.
Note: You can only do this if the line or subscription is not yet fully cancelled or is still within your billing cycle.
Once decided, click 'Renew subscription' to remove the cancellation for that line.
How to Port out your number
How to Port out your number
Log in to your portal.
Click 'view details' > 'manage'.
Scroll down and, under 'Your number'. Select 'Transfer Your Number Out'.
You can also open a chat using the chat icon in the lower right of the screen, or call +1 (888) 495-1317.
Support Hours:
• Weekdays: 8 AM–8 PM CST
• Weekends: 9 AM–6 PM CST