Forgotten item? Missed order note? While rare, we'll make it up to you. Depending on where you placed your order - there are two different ways to initiate a refund
Popchew.com / The Popchew App
If you ordered on our website or from the Popchew app, simply start a chat by clicking the icon in the bottom right. Please have your order number ready - we'll ask a few questions and get you sorted our ASAP.
Food Delivery Apps (Uber Eats, Doordash, Grubhub)
If you ordered from a 3p marketplace - the best way to report an issue is to do so through the app. While the specifics vary by platform, generally you'll need to navigate to your order history, click to report an issue, and follow the prompts.
You can also reach out directly to our team via the chat icon on the bottom right of this page.
If you're still having trouble or cant find the answer to your question here, click the chat icon at the bottom right - we're more than happy to help! ⤵️