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How can I report a problem and/or a user on Poppins?
How can I report a problem and/or a user on Poppins?
Updated over a month ago

We understand how important it is to maintain a safe and trustworthy community. While reporting a user directly through the Poppins app will be possible in the near future, for now, you can report any issues or concerns through the following steps:

1. Prepare key information

Please gather key information about the user or incident, including:

  • The user’s name and profile details (if available)

  • A description of the issue or behavior you experienced

  • Relevant dates and context of the interaction

  • Screenshots or other evidence (if applicable)

2. Contact us

Send an email to [support@wearepoppins.com] with the subject line “User Report - [User’s Name or Incident Description]“.

3. What happens next?

  • Our team will review the report within 48 hours.

  • If necessary, we’ll contact you for more details to ensure a thorough investigation.

  • Based on the investigation’s outcome, actions such as warnings, temporary suspensions, or permanent bans may be taken to protect the community.

Soon: In-app reporting system

We’re actively working to make reporting users even easier with an in-app feature. Once this feature is available, you’ll be able to report any issues seamlessly within the app itself.

If you have any questions during the reporting process, feel free to reach out to the support team. We appreciate your help in keeping the Poppins community safe and enjoyable for everyone.

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