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My Direct Debit payment failed, what can I do next?

If your monthly Direct Debit repayment fails, we will re-attempt your Direct Debit payment 3 more times. Before we reattempt any Direct Debits, we will send you a reminder via email and SMS.

If we cannot collect your Direct Debit payment, you can make a payment via debit card or a one-off Direct Debit. To make the payment

  • Log into your Lendable account.

  • Go to the ‘Manage’ tab

  • Select your preferred payment option

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