Package Protection allows your customers to add coverage to their Checkout+ orders. If the shipment is lost, damaged, or marked as delivered but not received, customers can submit a claim through your claims portal, which you can review and manage through the PostCo dashboard.
How this works
Package Protection is configured separately for each Checkout+ market, allowing you to set different fees for each market.
Once enabled, customers will see Package Protection in their carts.
Customers who've opted in for Package Protection can submit a claim through the claims portal if something happens to their shipment.
You control the claim window, claim reasons, and whether customers can submit multiple claims for the same order.
You can also exclude certain products from coverage.
Next Steps?
To get started with Package Protection, we recommend going through the following setup guides in order: