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Note Didn’t Generate? Here's What to Check

If you’ve recorded a session or dictated notes but the AI-generated note didn’t appear, here’s what to check.

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Written by Andrew Hargitay
Updated over 3 months ago

1. Check the Recording Status

  • Make sure you clicked “Stop Recording” after your session

  • The AI can only generate a note from completed recordings

  • If the recording didn’t save properly, you may need to try again

2. Confirm AI Note Generation

  • After stopping the recording, the “Generate Note” button should be available

  • If it’s not, try refreshing your browser or app

  • Ensure you're connected to the internet when initiating note generation

3. File Format Issues

  • If you uploaded a file (e.g., audio or document) instead of recording a session directly, check the file type

  • Supported file formats for transcription are .mp3, .wav, and .mp4 for audio, and .pdf, .docx, and .txt for documents

4. AI Processing Delays

  • Sometimes, large or complex files may take longer to process

  • Wait a few minutes, and the pop-up notification should appear when the note is ready

5. Still Not Working?

  • If the issue persists, contact support for assistance with retrieving your note

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