We depend on external partners when it comes to the voices of our AI tutors, although this might change in the future. These voices come with high prices, and we can only afford to have realistic voices in the premium version of the app, not the free version. We are still a young company, and we are working towards continuous improvements. As soon as it will be affordable to increase the quality of voices for the free version, we will take action immediately, and we keep looking for solutions!
However, if you are experiencing robotic voices and you have an active paid subscription, in order to let us know exactly what is happening, please go to your profile in the app and click on “Report technical issue”. This enables us to see exactly what happened technology-wise. Try to provide as much information as possible so our support team can better understand your issue. We will get back to you within 24-48 hours to help resolve it!