Technical Issues
Having trouble with the app? Find solutions to common issues, report problems, and get support.
I encountered a technical issue while using the app. What should I do?
The app is crashing frequently. How can I resolve this?
I’m having trouble logging in. What should I do?
I am from a region with restrictions on Google / Apple services, or the app is not available in my country. What can I do?
Translation in the app does not work or is not reliable during the lesson
I suddenly lost my streak or progress in the app!
I'm trying to study English but my avatar speaks in my native language
The app/lesson does not load. What can I do?
The avatar voice is robotic and unnatural. The tone doesn't feel human or emotionally responsive. How can I change that?