I cancelled my free trial on time - why was I still charged?

If you cancelled your free trial but still received a charge, don’t worry - this can happen for a couple of reasons depending on how and when the cancellation was made.

Apple has a strict policy for subscriptions managed through the App Store.
If you don't cancel more than 24 hours before the end of your free trial, Apple may still process the payment. This is fully controlled by Apple, and we (Praktika) cannot prevent or reverse these charges from our side.

If this happens, please request a refund directly from Apple. If you contact our support team they will refer you to this article as Apple fully controls the refund process.

Below is a guide on how best to get your refund so that you can get your money back as quickly and as easily as possible.

Please see our guide on How to Request a Refund from Apple.