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Cash Credit Approval for US Territories (Guam, etc.)

How to process cash credit approval for US Territories not in a recognized US State code

Joe Grubb avatar
Written by Joe Grubb
Updated over 8 months ago

When submitting a Cash Credit approval for a location in a US Territory, you may get an error like this:

This is us because D&B is not accepting the State code. To bypass this:

  1. Change the State Code to a valid US state temporarily

  2. Choose the option to use the Proposal Customer Information.

  3. In the Notes for Credit Approval Team, add a note to identify the state.

  4. Once the Request is created, update the customer information on the requirements tab to the correct state code.

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