VIDEO DEMO: https://www.loom.com/share/30a993030ea044a78a467f88e39f90b5?sid=3d890eb0-d42f-4ec1-84c6-0bc217348660
Introduction: We have rolled out significant updates to the customer management and credit approval process within our application. These enhancements are designed to streamline workflows, improve accuracy in customer information, and drastically reduce the time required for credit approvals, particularly for cash transactions.
Note: To navigate to your pending eCredit requests, head to the requests tab, and select a submitted credit request.
Prior to any escalation, please open the credit request. If there's an eCredit "pending approval" or "approved with conditions", you will need to review the pending eCredit request where it shows the required comments to fix the relevant issue.
Terminology:
Sold To Address: This is the customers main/headquarters address. This is the address they used to file their business with the state.
Bill To Address: This is the address that the customer would like to have their invoices sent to.
Ship To Address: This is the address where the equipment will be delivered to.
Key Changes:
Questions and escalations regarding eCredit cash approval request
Should be directed to: RiskRequestsandInquiries@xerox.com
Prior to escalation, please open the credit request. If there's an eCredit "pending approval" or "approved with conditions", you will need to review the pending eCredit request where it shows the required comments to fix the relevant issue.
Transition to "Sold To" Customer as Primary:
The primary customer type on the proposal has been updated from "Bill To" to "Sold To."
All proposal paperwork will now use the "Sold To" customer as the primary customer information.
This change also affects the credit approval process, where the "Sold To" customer will be used moving forward.
Customer Information Validation via Dun & Bradstreet Integration:
A new validation wizard has been added, guiding users through the process of confirming "Sold To" and "Bill To" customer information.
The wizard integrates with Dun & Bradstreet (D&B) to verify customer data, ensuring that credit approvals and document generation are based on accurate information.
If multiple matches are found in D&B, the user will be presented with options to select the correct customer.
Automation of Cash Credit Approvals via eCredit API:
Cash credit approvals are now directly sent to eCredit via API, bypassing the need for manual intervention by the Order Processing team.
In many cases, this results in real-time approvals, significantly improving efficiency over the previous 48-hour average.
The eCredit system can automatically approve, conditionally approve, or reject requests, with all updates automatically reflected in PREO and accompanied by the necessary documentation.
Credit Hold Checks in E-Automate:
Before sending credit approvals to eCredit, customers will be checked for any credit holds in E-Automate.
If a credit hold is detected, PREO will automatically create a Credit Hold request that must be resolved by the collections team.
Once the hold is released, any user can continue with the credit approval process via the PREO request page.
Support Implications:
Familiarize yourself with the new "Sold To" customer workflows and the D&B validation wizard to assist users with any queries.
Be prepared to troubleshoot any issues related to the eCredit API integration, especially concerning real-time approval updates.
Monitor and support the resolution of Credit Hold requests within the PREO system, ensuring that the collections team is alerted to any holds that may delay the credit approval process.
Conclusion: These enhancements are part of our ongoing efforts to improve user experience and operational efficiency. Please reach out to the support team for any issues or further clarification on these changes.