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Custom Meter Price Requests

When and How to Use

Joe Grubb avatar
Written by Joe Grubb
Updated this week

Most equipment in PREO (excluding some Third-Party Items) has published Base and Overage service rates for B/W and color copies/prints. These rates—similar to Rep Cost/Sales Base rates—are fixed and not subject to change.

You can view these rates in the Service and MPS tabs under “Base” amounts.

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Setting Customer Base & Overage Rates

Use one of the following Pricing Strategy options in the Contract Setup section of the Service or MPS tab:

1. Set Price

Apply a discount percentage to the published Base rates.

Example:
To apply a 20% discount to all published Base rates:

  • Open the Set Price screen.

  • Enter the discount percentage.

  • Click Save.

Result:
Customer Base and Overage rates update. Published Base rates remain unchanged.

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2. Match Equipment Markup

Apply the same discount used on equipment to the Base rates.

Example:
To match the equipment discount:

  • Click Match Equipment Markup.

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Result:
Customer Base and Overage rates update. Published Base rates remain unchanged.

3. Manual Pricing

Set the total monthly MPS cost and overage rates manually. PREO will auto-calculate the discount.

Example:
To set a monthly MPS cost of $7,500 with B/W overage of $0.009 and color overage of $0.09:

  • Click Manual Pricing, then Set Price.

  • Enter the monthly cost and click Save.

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To adjust overage rates:

  • Click the pencil icon next to the Customer Overage Rate.

  • Enter the rate and click the floppy disk icon to save.

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Result:
Customer Base and Overage rates update. Published Base rates remain unchanged.

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Using + Add Misc. Charge

Use + Add Misc. Charge only when a device lacks published Service/Meter Base rates.

Do NOT use it to:

  • Create customer rates.

  • Combine pools or meters (PREO does this automatically).

Third-Party Items Without Published Rates

Only certain Third-Party Items lack published rates. These are categorized in PREO as:

  • Printers (eligible for MPS)

  • Copiers (not eligible for MPS)

  • Production devices

Current Third-Party Items Without Aligned Rates:

  • Mid-Atlantic: Production/WF

  • Midwest: Production/WF, Wide Format, Production Accessory

  • Northeast: Production/WF, Wide Format

  • Southeast: Production/WF, Label, XOA, Wide Format

  • Southwest: Big Iron, Wide Format

  • West: Production/WF

To Add a Misc. Charge:

  1. Click + Add Pool, select the meter, and click Save.

  1. Select the new pool and click + Add Misc. Charge.

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  1. Choose a Pre-Approved Group from the dropdown.

  2. Complete remaining fields and click Save.

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If eligible, you may select Flat Rate.


Using Custom Cost

Use Custom Cost when no suitable published rate exists (e.g., wide format devices).

Steps:

  1. Click Custom Cost.

  2. Enter:

    • Name

    • Monthly included volume

    • Requested Base & Overage CPC rates (with approval documentation)

    • Quantity of devices

  3. Click Save.

PREO will open a Meter Price Request form.

Submit the Request:

  • Provide a detailed explanation:

    • Purpose of the rate

    • Source of the rate

    • Name of the supporting document (uploaded in the Document tab)

The request will be routed to an authorized approver.

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