How to Handle MPS Increase Prompts for Device Changes with No Revenue Impact
When managing Managed Print Services (MPS) agreements, there are scenarios where the system prompts for an MPS increase approval, even if adding or replacing a device does not result in a revenue or volume increase. Below is a comprehensive guide on how to handle these situations effectively.
Why Do MPS Increase Prompts Appear?
The system generates an MPS increase approval prompt whenever a device is added or replaced in the MPS tab. This functionality allows the system to evaluate potential revenue or volume changes. However, in some cases, such as add/removes where the MPS isn't increasing, this prompt may still appear.
Steps to Take for Non-Revenue Increasing Scenarios
Follow these steps to resolve the MPS increase prompt when no actual increase in revenue occurs:
Step 1: Submit the MPS Increase Request
Open an MPS increase approval request within the system.
Clearly indicate in the request that the change does not involve any revenue or volume increase. Be transparent in your justification.
Step 2: Admin Team will Review/Decline
The admin team will come in and review your request and either confirm that it's not eligible and therefor reject or confirm that it is an approve.
Step 3: Processing after Rejection
If the request is rejected by admin as you've expected, then you will clear out all additional win helper requests. As soon as you have everything clear AND you're ready to submit the deal for order processing in Preo. Please ping the PreoBot with an explanation that you are ready to submit but need the override for MPS Increase rejection.
Additional Notes
These steps apply broadly to any MPS agreement adjustments and aim to ensure accurate system behavior and contract compliance.
By being detailed and proactive in submissions, the workflow can proceed smoothly without unnecessary delays.
Related Topics
MPS Agreement Configuration
Device Management in MPS Contracts