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Lease Exemption Process & Rules (OSS)

This process outlines how OSS should review, validate, submit, and finalize lease exemption requests when a customer chooses to proceed with a third‑party leasing partner instead of XFS/PEAC.

Written by Renee McNeese

When Can a Deal Stay with a 3rd‑Party Lease Vendor?

This applies only to existing transactions with third‑party lessors (USB, Wells, DLL, CIT, etc.).

All three criteria below must be met:

  1. Existing 3rd‑party lease only
    New deals must use PEAC (Previously XFS).

  2. Contract must be at least 75% through the original term
    Early churn does not qualify.

  3. Variance must be greater than 5%
    The variance is the difference between the trade‑up amount and the buyout quote, calculated as a percentage of total funding.

Exceptions to the above would be:

  • PEAC Decline. In this case:

    1. Transactions over $100k, email: XFSExceptionRequest@xerox.com

    2. For clients with an existing lease, start the approval process with the current lendor. Transactions with Upgrade/Buyout Gaps continue with original Lessor. For $1 out transactions, must go through FCB, CA & NY. WF for FL, GA, KS, & UT. Select the recommended leasing company from the FMV & $1 Out tab based on term, funding amount, and lease type.

  • A Business Case for why the customer should stay with 3rd party lenders. These are ONLY acceptable for current customers.

Example (based on $100,000 total funding):

  • $1,000 variance (1%) → Move deal to PEAC (Previously XFS)

  • $5,000 or more variance (5%+) → Deal may stay with current lease vendor

Important: If the deal does not meet this criteria, the upgrade amount can no longer be used and the deal must move to PEAC (Previously XFS). Customer Preference is NOT a valid reason for a 3rd party lease request.


OSS Instructions:

Review Rep Notes

  1. Confirm the order meets one of the criteria outlined above.

  2. Submit the credit request in PREO as usual with a note that Lease Exemption is needed and what bank they're requesting.

  3. If credit was already approved with PEAC and sales needs to change to a different vendor then the sales manager needs to send a business case to: XBS.US.PresignatureEscalations@xerox.com

  4. Once credit is approved, contact your Business Ops Admin at XBS.US.PresignatureEscalations@xerox.com. Include the job/proposal link, business case for the exception, and request that an exception be submitted in the XBS XFS/PEAC Exception Tool.

Business Ops Admin Instructions:

Step 1: Open the XBS XFS/PEAC Exception Tool.

Step 2: Click Submit Exception.

Step 3: Complete all required fields, including: - Business Ops Admin

  • Customer Name

    • Use PREO → Requirements → Sold‑To Customer Name

  • Business Case / Explanation

    • Use details provided by the sales rep or customer.

  • Reason for Exception Request, such as:

    • Application Declined

    • Buyout / Upgrade Variance > 5% (or 75/5% criteria)

    • Pre‑approved Terms

    • Please note, Customer Preference is NOT an approvable business case

Step 4: Attach all supporting documentation: - Business Ops Admin

  • Decline letters

  • Buyout or upgrade quotes (if applicable)

    Examples:

    Application Declined

    Pre-approved Terms:

    Buyout/ Upgrade variance > 5% or 75/5% Criteria


Step 5: Submit and Monitor Exception Approval - Business Ops Admin

  1. Submit the exception request. Credit approval should be attached and submitted for review.


  2. To monitor status:

    • Click View My Exceptions in the Exception Tool.

  3. Return to PREO and:

    • Document the current status in the Request Comments section.

HQ Review

  • HQ will review and issue an approval or denial.

  • Notifications are sent:

    • Via email

    • Through the Exception Tool

If Approved:

  • Proceed to Step 6.

If Denied:

  • Notify the sales rep.

  • If the review exceeds 72 hours, the exception request may be escalated via email.



    Step 6: Documentation Management - Business Ops Admin

  • Attach the exception approval to Document Center / Document upload under 'Lease Exception Form'.


    Step 7: Approve / decline the 3rd party credit request in the request tab. – Business Ops Admin

    Step 8: Finalize Lease Credit Approval in PREO -OSS

    In payment details, update the app# and lease rate based on the lease credit approval from the leasing company. Ensure to click funding rate refresh to update the rep rate.

    Step 9: Send back to OSS for final updates -OSS

  • Once exception is complete use the chat feature to engage the OSS team member to update the buyout quotes in PREO to the trade up and request OSS to do a final verification that no additional changes has happened on the proposal since the lease exemption was submitted.

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