Below is a curated list of questions asked during the meeting—verbal and chat—with the final answers provided, including cases where answers were incomplete or follow-up was required.
Q1. Why doesn’t PREO automatically renew expiring requests (like credit approvals)?
A: PREO only provides an estimate; SAP calculates and pays final commission.
Q2. Why is my PREO commission showing zero?
A: Usually due to unsaved changes, pending approvals, or non-commissionable items.
Q3. Are MPS/service deals fully invoiced the same way as equipment deals?
A: Some MPS/service deals require manual FI review before commission eligibility.
Q4. Is the commissions team trained on MPS deal behavior?
A: MPS FI handled manually; process explained and article shared.
Q5. Where do I raise PREO vs SAP commission issues?
A: PREO Bot for deal questions; SAP dispute workflow for payout issues.
Q6. Why doesn’t SAP feed final commission back into PREO?
A: There is no system flow from SAP back to PREO; estimates remain static.
Q7. Why do territory rep commissions not match software specialist commissions?
A: Software is rolled into equipment for territory reps; specialists see it separately.
Q8. Can reps compare SAP payouts to PREO for software?
A: Direct comparison not reliable due to different comp structures.
Q9. Why is SAP statement detail blank for the current month?
A: Likely display or setup issue; advised to email SAP support.
Q10. Are we moving away from SAP commissions soon?
A: Yes, new system targeted for July, pending testing.
Q11. Can SAP commission views be simplified?
A: Current structure tied to quota crediting; new system expected to improve UX.