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Document does not download (Pop-Up Blocker)

Troubleshooting when your Document does not generate

Zaid Akel avatar
Written by Zaid Akel
Updated over 3 weeks ago

Video

When using the PREO Document Generator it is possible for your browser to block the document generation in two ways: Pop-Up blocker or Multiple File Download setting.

If you are attempting to generate a document and it is not downloading, check your URL bar for an icon indicating something has been blocked. This is typically on the right side of the URL bar.

When using Chrome (recommended), the pop-up blocker will look like this:

By clicking the 'Pop-up blocked' icon, you can select to allow pop-ups for PREO going forward. You can also modify these settings by opening Chrome Settings, go to Privacy and Security, and click Site Settings.

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