Video
https://www.loom.com/share/0568297ba9784ffcbfb5ca49d275651f?sid=6d8c7416-6397-409d-89f1-82faf2bcae0c
When using the PREO Document Generator it is possible for your browser to block the document generation in two ways: Pop-Up blocker or Multiple File Download setting.
If you are trying to download a word file, but nothing happens, your browser is most likely blocking multiple downloads.
If you are attempting to generate a document and it is not downloading, check your URL bar for an icon indicating something has been blocked. This is typically on the right side of the URL bar.
When using Chrome (recommended), the pop-up blocker will look like this:
When using Chrome (recommended), the multiple downloads blocker will look like this:
You can also modify these settings by opening Chrome Settings, go to Privacy and Security, and click Site Settings.