EVERY change to user access (other than removal of terminated users) must have clearly documented approval prior to the access being updated. To that end, a modified process has been implemented in ServiceNow using tab Service Catalog - Xerox ITSM Employee Center Portal (service-now.com)). This tab will collect the information required, then obtain the correct approval before routing ticket to the XBS admin for implementation.
Any modification request not submitted in this format will be unable to process.
Users who previously held roles as a branch director, specialist manager, core RVP, mps VP, or software manager will now have the role of sales leader.
Production reps will now have the role of Sales_User.
All other users will retain the same/similar roles with similar name schemes.