The Pre-Order Now app automatically tags orders containing pre-order items. These tags serve as essential markers, distinguishing pre-order items from regular inventory and providing customers with clear delivery timelines.
How Pre-Order Tags Work:
When customers place orders containing pre-order items, the app automatically tags these orders with identifiers such as "Pre-order."
This tagging system helps merchants and warehouse staff identify and prioritize pre-order shipments effectively.
Analyzing Orders for Pre-Order Items:
The app allows you to analyze line items within each order to determine whether any are designated as pre-orders.
This feature enables warehouse staff to accurately identify pre-order items within mixed orders that contain both pre-order and in-stock products.
There could be several reasons why your orders aren't being tagged with the "Pre-order" tag:
It may take a little time for the tag to be added to the order after it's placed.
The order was paid using express checkout methods like PayPal Express Checkout, Google Pay, Apple Pay, Shop Pay, etc., which aren't fully supported by the app yet.
The order was placed on a sales channel other than the Online Store.
The order was placed from a location where the pre-order button isn't visible. For example, the pre-order button might not work on the collection page. We recommend checking all locations where your product can be purchased. If the pre-order button isn't working in some places (this often happens with customized themes), contact customer support to resolve the issue.
In any of the above cases, the "Pre-order" tag won't be added to the order. If you've experienced something different, feel free to connect with our support team via live chat or email.