If you can’t find your subscription or it looks like it has disappeared, it’s usually because you signed in with a different account. This can happen if you used another email address or a social login (Google, Facebook, or Apple). Follow the steps below to access the correct account.
Try other login methods
You may have signed up with another email address or through Google, Facebook, or Apple login. Please try each of these to see if you can access your subscription.
Reset your password
If you can’t remember the password for another account, you can reset it. Follow the steps here: Reset your password
Contact support
If you’ve tried all of the above and still can’t find your subscription, reach out to us via email. Please include:
The email addresses you may have used
Which login methods you tried
We’ll help you locate your subscription and get you back on track.