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How does the trade-in work?
How does the trade-in work?
Chia avatar
Written by Chia
Updated over a week ago
  1. Package Drop-off
    As soon as you drop off your package at a shipping service point, the process starts.

  2. Receiving & Testing Your Device
    When your package arrives at our warehouse, we’ll scan it and send you a confirmation email. In most cases, we test your product the same day. If it arrives late or there’s a weekend in between, no worries—we’ll test your device within 3-5 business days. If we notice anything unusual during testing, we’ll reach out to you via email. If you don’t hear from us, everything is fine, and we’ll proceed with the payment!

  3. When will I receive my payment?

  • Fast Payment: Within 3-5 business days after the confirmation email.

  • Best Price: Payment will be made 14 business days later.

If we confirm receiving your device on Wednesday, January 3rd, 2024, you will receive your payment by:
Fast Payment: Tuesday, January 9th, 2024
Best Price: Tuesday, January 23rd, 2024

If the process takes longer than expected, we kindly ask for a little patience. However, if you feel something might be wrong, don’t hesitate to contact our customer service—we’re happy to help! 😊

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