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​How to Find Your ‘My Account Login Credentials’

Finding your login credentials for the My Account page

Written by Lisa Potter

Need help logging into your My Account page? Here’s a step-by-step guide to help you locate the login info you’ll need to get started.

What You’ll Need

To log in, you’ll need your AccountEdge Serial Number.

This is a 12-digit number beginning with either a 1 (for US customers) or a 5 (for Canadian customers).

👀 Where to Find Your Serial Number

Method 1: From the Registration Window

Some versions of AccountEdge display your registered serial numbers at the top of the screen. You’ll see it listed next to the license and version information.

A screenshot of the AccountEdge software, showing the top of a window in the software that contains a serial number. The number itself has been blacked out for privacy reasons.

Method 2: From the Help Menu

If you’re unable to locate your serial number from the screen, you can find it by:

  • Opening AccountEdge.

  • Clicking the Help menu in the top bar.

  • Selecting Registration from the drop-down.

Your serial number will appear in the registration window.

A screenshot of the AccountEdge software, showing the 'Registration' option highlighted from its drop-down menu under the 'Help' option at the top of the software.

💬 Still Can’t Find It? Ask Us in Chat!

If you’re still having trouble, don’t worry — our chat on AccountEdge’s main website can help you retrieve your login credentials.

Here’s how to get help via chat:

  1. Open the chat widget in the bottom-right corner of the screen.

A screenshot of AccountEdge's website chat, showing multiple options to choose from, the 'I need help logging in on the website' option is selected in blue.

2. Choose: “I need help logging in to the website.”

A screenshot of the AccountEdge chat. The option 'I need help logging in on the website' has been selected, and the bot is prompting the user to provide a 12-digit serial number. The serial number has been blacked out to protect it.

3. Enter your 12-digit serial number — (no spaces, dashes, or extra characters).

A screenshot of the chat on AccountEdge's website. The serial number field has been submitted, and there is a blue button containing a serial number and another that says 'None of the above' next to it. The serial number button is blue because it has been selected. All serial numbers are hidden by black boxes.

4. You'll be asked you to confirm the number. Click the blue button that matches your number.

A screenshot of the chat on the AccountEdge website. A serial number has been confirmed in the chat, and the chat is displaying a message providing the user's serial number, billing zip, and email. The information has been hidden by a black box to protect it.

5. The chat will then display your login credentials, so you can access your My Account page.

🔐 Once You Have Your Login Info…

You can now sign in to your My Account page to manage your licenses, downloads, and subscriptions.


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🙋 Need More Help?

If you run into issues, reach out to our Customer Care team, we'll be happy to assist you.

⏰ Our agents are available Monday–Friday, 9AM to 5PM ET.

Outside of business hours, you can leave a message and we’ll follow-up.

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